FAQ

How do I know if my order has been shipped?

An email will be sent to you once the *tracking number is generated. You can enter the tracking number into the usps.com website and it will advise you of the packages whereabouts.

*You may receive a tracking number after normal business hours or during the weekend. That means your order has been packed and will be shipped the next business day. Please check the tracking number after 7pm on the following business day.

If you have not received and email with your tracking number after 3 business days, please check your junk/spam inbox or contact us.

Please be sure your mailing address is correct as we may not be able to change your address once the order is completed.

What shipping method do you use?

We ship via USPS (United States Postal Service) with delivery or signature confirmation. We offer first class standard shipping (3-5 business days), Priority mail (2-3 business days) and Express shipping (1-2 business days).

How is my order processed?

All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. Orders placed on Saturday, Sunday or Holidays will be processed on the next business day. Most orders are processed with 24-48 hours after receipt.

What will happen if my package is undeliverable to my address?

First, please check the status of the tracking number provided to you. If it states your package is undeliverable, please email us at customerservice@kaoir.com and we will instruct you on how to proceed. If we get your package in the mail, we will contact you via email to request an updated shipping address so that we can re mail it to you. Please be sure to enter your address in PayPal correctly to avoid delays in receiving your order.

Does KA’OIR Cosmetics ship Worldwide?

Yes! We ship Internationally/Worldwide via USPS Priority mail. We can ship to AFO/FPO addresses as well.

What payment options do you accept?

We accept payments via PayPal in US Dollars only. PayPal allows customers to pay using their credit and debit cards, PayPal account balances, and bank accounts without sharing your personal information.

We're Sorry, We Do Not Accept:
CODs
Layaway plan
Personal Checks
Money Orders

**Please note PayPal” E-Check” payments take an additional 5 business days to process. PayPal will not allow us to ship your order until they verify your payment has cleared.

Is KA’OIR’s website safe?

At KA’OIR Cosmetics, we understand how important security is to you. When you place an order at www.kaoir.com, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely.

Does anyone else see the information that I provide to KA’OIR Cosmetics?

We respect your privacy. The information you provide will not be given to any third party.

Where can I buy KA’OIR Cosmetics near me?

At this time, purchases can only be made on www.kaoir.com.

How do I know I am getting authentic Keyshia Dior Lipsticks?

To ensure you are getting 100% authentic, original, quality products, your order must be placed on www.kaoir.com. Keyshia Ka'oir is not affiliated with any other brand.

Are KA’OIR Cosmetics tested on animals?

No! KA’OIR Cosmetics are not tested on animals. All ingredients are listed on the lipstick seal. Also, KA’OIR is made in the USA!

Are the color shades exactly what is shown online?

Please keep in mind that monitors display colors differently. All items are photos taken of the actual item and are not digitally made, graphics or Photoshopped.

Try setting your monitor to a resolution of 1024 x 768 or higher (1280 x 780, etc.). Check your computer documentation for the optimum setting for your particular monitor. This site is best viewed with Internet Explorer 7.0 or higher, Firefox, Safari or Google Chrome and a minimum monitor resolution of 1280 x 780.

Please feel free to email us at customerservice@kaoir.com with questions about specific colors, and we'll be happy to provide you with any additional description that is available.

How can I get KA’OIR Cosmetics samples?

KA’OIR does not mail out samples by request.

Do you accept wholesale orders?

For information regarding wholesale orders, please fill out our wholesale request Our Wholesale Page

Do you offer Promotional/Coupon Codes?

Periodically, KA’OIR will offer promotional codes. One (1) Offer Code may be used per order. Coupon codes cannot be applied to sale or bundled items. The coupon code is entered at check out. To ensure you are notified of any offers, please join the VIP list located on the home page of www.kaoir.com.

Do you offer discounts to Makeup Artists?

Yes, we do offer discounts to licensed cosmetologist. Please contact customerservice@kaoir.com for details.

How do I check on or contact someone about an order I have placed?

For questions regarding the status of your order, or any other questions, please email us at customerservice@kaoir.com.

What is your return policy?

We will gladly accept lipstick and Lip Pop returns for a full refund or exchange within 7 days of receiving your order. Items must be unused with seals intact. We will not accept any returns not authorized by KA’OIR Cosmetics that are unsealed and or used. Customers are responsible for return shipping cost. Please email customerservice@kaoir.com for any other questions or concerns. A representative will respond within 24-36 hours.

No returns or exchanges will be accepted for Nail Lacquers, Tanks or eye shadows.

Please return unused/sealed lipsticks to:

KA'OIR Cosmetics
Return Department
PO Box 260928
Pembroke Pines, FL 33026

How do I get more information about Keyshia Ka'oir?

Please visit her website, www.keyshiakaoir.com.