How do I know if my order has been shipped?

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 3 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the USPS site. To track the order, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update. Please allow up to 5-7 business days (USA) for your order to arrive after you received the tracking number. International orders may take 15-20 business days to arrive. If this time has passed, and your order has not been delivered, please email us at customerservice@kaoir.com.

At times, you may receive a tracking number after normal business hours or during the weekend. This means your order has been processed and will be shipped the next business day.

If you have not received and email with your tracking number after 3 business days, please check your junk/spam inbox then contact us. Shipping emails are sent to the email address you entered at checkout when placing your order. Please be sure to enter the correct email address at checkout.

Also, please be sure your mailing address is complete and correct (including apt and house numbers) as we may not be able to change your address once the order is completed.

What shipping method do you use?

We only ship via USPS (United States Postal Service) with delivery confirmation. We offer first class standard shipping to the USA (5-7 business days). International orders may take up to 15 business days or longer to arrive. You may track your order by visiting www.USPS.com. The US Postal Service does not guarantee the delivery date and time of your package for standard/ first class mail.  First-Class can take 3-7 days longer than normal to deliver during the holidays (especially during the months of November-December and February through April). We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.

What is your return policy?

All sales are final. We do not accept returns or exchanges for any reason. Ka’oir Cosmetics reserves the right to refuse all unauthorized returns. By placing the order, you agree to our return policy and terms and conditions. Please email customerservice@kaoir.com for any other questions or concerns. 

How is my order processed?

All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. Orders placed on Saturday, Sunday, after normal business hours or Holidays will be processed on the next business day. Most orders are processed with 3 days after receipt. Longer delays may apply depending on volume and time of year. Your confirmation email from KA’OIR will indicate an actual processing time frame.

What will happen if my package is undeliverable to my address?

First, please check the status of the tracking number provided to you. If it states your package is undeliverable, please email us at customerservice@kaoir.com and we will instruct you on how to proceed. If we get your package in the mail, we will contact you via email to request an updated shipping address so that we can resend it to you. A small return shipping fee will be invoiced to you to cover return shipping costs due to the incorrect/invalid/undeliverable address provided to us. This will need to be paid prior to us re-shipping your package. Please be sure to enter your address correctly to avoid delays in receiving your order. We do not refund shipping fees on returned mail. 

Does KA’OIR Cosmetics ship Worldwide?

Yes! We ship Internationally/Worldwide to most countries. We also ship to AFO/FPO addresses. All shipments to International, APO, FPO, and DPO addresses are sent via USPS. Please be sure your military address is complete and correct. Due to military handling time, delivery to some destinations may take up to 21 days. International customers please check with your local post office or customs if your package has not arrived within 20 business days. We are not responsible for any customs, duty, VAT or any other fees associated with international orders. 

What payment options do you accept?

We accept payments via Credit Card and PayPal in US Dollars only. PayPal allows customers to pay using their credit and debit cards, PayPal account balances, and bank accounts securely without sharing your personal information. Please be sure your billing and shipping address match your card to avoid delays.

We're Sorry, We Do Not Accept:

• CODs
• Layaway plan
• Personal Checks
• Money Orders

**Please note PayPal” E-Check” payments take an additional 5 business days to process. PayPal will not allow us to ship your order until they verify your payment has cleared.

Is KA’OIR’s website safe?

At KA’OIR Cosmetics, we understand how important security is to you. When you place an order at www.kaoir.com, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely.

Does anyone else see the information that I provide to KA’OIR Cosmetics?

We respect your privacy. The information you provide will not be given to any third party.

Where can I buy KA’OIR Cosmetics near me?

At this time, purchases can only be made online at www.kaoir.com.

How do I know I am getting authentic Keyshia KA’OIR Lipsticks?

To ensure you are getting 100% authentic, original, quality products, your order must be placed on www.kaoir.com. Keyshia KA’OIR is not affiliated nor endorses any other brand.

 

Are KA’OIR Cosmetics tested on animals?

No! KA’OIR Cosmetics are not tested on animals. All ingredients are listed on the lipstick seal. Also, KA’OIR is made in the USA!

Are the color shades exactly what is shown online?

We attempt to be as accurate as possible when describing our products online. Please keep in mind that monitors display colors differently. All items are photos taken of the actual item and are not digitally made, graphics or Photoshopped. Try setting your monitor to a resolution of 1024 x 768 or higher (1280 x 800, etc.). Check your computer documentation for the optimum setting for your particular monitor. This site is best viewed with Safari, Google Chrome, Firefox, or Internet Explorer 10.0 or higher and a minimum monitor resolution of 1024 x 768. Please feel free to email us at customerservice@kaoir.com with questions about specific colors, and we'll be happy to provide you with any additional description that is available prior to making your purchase.

How can I get KA'OIR Cosmetics samples?

KA’OIR does not mail out samples by request. We also do not carry sample sizes.

Do you accept wholesale orders?

We are not accepting wholesale orders or using brand ambassadors at this time. 

Do you offer Promotional / Coupon Codes?

Periodically, KA’OIR will offer promotional codes. One (1) Offer Code may be used per order. Coupon codes cannot be applied to sale or bundled items. Any current codes CANNOT be applied to a previous purchase. Price adjustments will not be made. The coupon code is entered at check out. To ensure you are notified of any new items, sales and promotions please join the VIP list located at the bottom of each page and follow our social media accounts @kaoir or @keyshiakaoir.

Does KA’OIR offer discounts to Makeup Artists?

Not at this time. Please visit www.kaoir.com and click on the sale tab to take advantage of our bundled sale items. Please sign up for our VIP list to be notified of upcoming events, sales and promotions.

How do I check on or contact someone about an order I have placed?

For questions regarding the status of your order, or any other questions, please email us at customerservice@kaoir.com.

What if my order is incorrect or is missing an item?

While we try our best to process your order as quickly as possible, sometimes human errors can occur in fulfilling an order. Other times, the merchandise may be damaged during the shipping process. In these situations we want to do everything we can to fix the error as quickly as possible. You must provide a photo of the damaged item along with the packing slip. If we made an error in the fulfillment of your order (e.g. you received an item you did not order), follow the instructions below.

Depending on the item you ordered and the time of year, we may be able to ship the correct item immediately. In other cases, the turnaround time is within 14 days. The customer service representative responding to your claim will let you know what we can do and the time frame in which we can do it. In either case, we will need the incorrect item returned to us in new, sealed and unused condition. If the item(s) are not sealed and unused, we will not accept the return. Go to our Return Policy for more details about returning your package.

All items are thoroughly checked and weighed prior to shipping. If an item is damaged, missing pieces or wrong item sent in shipping, please contact us within 24 hours from the date USPS shows the package was delivered. Please be sure you checked the entire contents of your package, including the tissue paper as items may be wrapped. If you do not contact us within 24 hours, KA’OIR will not be responsible for the items.

*We reserve the right not to accept certain damaged items. We have no control of the weather. Please do not leave cosmetics in direct heat for a long period of time as this may cause lipsticks to melt.

 

After my order is submitted, can I make changes to it or cancel it?

We will attempt to make the change to your order within the same day your order is made. Please keep in mind if you are attempting to make a change to an item (choosing a different color), please be sure it is of equal or lesser value. Depending on our volume and time of year, we may not be able to make any changes. If you make an error or you want to cancel your order after it has been processed and shipped, we're sorry but we will not be able to cancel the order or issue a refund. Please email customerservice@kaoir.com.

Additional information regarding orders

We reserve the right to refuse to process and order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order. Our customer service department may email you at the email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. To avoid delays, please be sure your name, billing and shipping address matches the card you are using. We reserve the right to cancel any order using any promotion or promotional code, at our sole discretion. If any order cancellation occurs you will be credited in full for the cancelled order(s) and your order will not be shipped. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity. Prices and products are subject to change at anytime.

Intellectual Property Rights:

The Site, and all of its contents, including but not limited to articles, other text, photographs, images, illustrations, graphics, video material, audio material, including musical compositions and sound recordings, software, logos, titles, characters, names, graphics and button icons, excluding User Content (collectively “Proprietary Material”), are protected by copyright, trademark and other laws of the United States, as well as international conventions and the laws of other countries. The Proprietary Material is owned or controlled KA’OIR Cosmetics and Keyshia KA’OIR.

Except as otherwise provided in these Terms and Conditions or without our express prior written permission, you may not, and agree that you will not, use, publish, reproduce, display, publicly perform, create derivative works from, reverse engineer or decompile, disassemble, distribute, license, transfer, sell, copy, post, enter into a database, upload, transmit or modify the Proprietary Material or any portion thereof, for any purpose or by any means, method, or process now known or later developed. Modification of the materials appearing on the Site or use of such materials for any other purpose is a violation of our copyright and other proprietary rights.

How do I get more information about Keyshia KA’OIR?

Please follow her social media account @keyshiakaoir. Please also follow our KA'OIR brands, @kaoirfitness, @kaoirhair and @wopsterscloset.