PRIVACY POLICY

At KA'OIR Cosmetics ("KA'OIR," "we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard information when you visit our website, purchase our products, interact with our services, or otherwise engage with our brand.

This Privacy Policy applies to the KA'OIR Cosmetics website located at Kaoir.com, any mobile applications, online platforms, or digital services operated by KA'OIR Cosmetics, customer accounts and loyalty programs, products, promotions, sweepstakes, and marketing communications, and any other services offered by KA'OIR Cosmetics (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy.

INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide, including your name, email address, telephone number, billing address, shipping address, payment information, account login credentials, purchase history, customer support inquiries, and marketing preferences.

When you visit our website, we may automatically collect information such as your IP address, browser type, device identifiers, operating system, website activity, referring URLs, pages visited, time spent on pages, and date and time of access. This information helps us improve website functionality, security, customer experience, and marketing effectiveness.

We use cookies, pixels, web beacons, and similar technologies to remember preferences, maintain shopping cart functionality, improve website performance, analyze website traffic, measure advertising effectiveness, and personalize your shopping experience. You may manage cookie preferences through your browser settings, although disabling cookies may affect certain website features.

HOW WE USE YOUR INFORMATION

We may use your information to process and fulfill orders, provide customer service, create and manage accounts, verify transactions, prevent fraud and unauthorized activity, send order confirmations and shipping updates, improve products and services, conduct analytics and business operations, personalize your experience, send promotional communications where permitted by law, and comply with legal obligations.

MARKETING COMMUNICATIONS

With your consent where required by law, we may send promotional emails, text messages, and other marketing communications regarding new product launches, promotions and sales, brand news, and special events. You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email. For SMS marketing, you may opt out by following the instructions provided in the text message. Message frequency may vary, and standard message and data rates may apply.

HOW WE SHARE INFORMATION

We do not sell your personal information for monetary compensation. We may share information with payment processors, shipping carriers, e-commerce platforms, marketing service providers, analytics providers, fraud prevention services, and legal authorities when required by law. These third parties are authorized to use your information only as necessary to provide services on our behalf.

THIRD-PARTY SERVICES

Our website may contain links to third-party websites, applications, payment gateways, and social media platforms. KA'OIR Cosmetics is not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies before providing personal information.

DATA SECURITY

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, alteration, or destruction. However, no internet transmission or electronic storage system can be guaranteed to be 100% secure.

CHILDREN’S PRIVACY

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

YOUR PRIVACY RIGHTS

Depending on your state of residence, you may have rights to access personal information, correct inaccurate information, delete personal information, opt out of certain marketing activities, and request information about how your personal data is used. To exercise these rights, please contact us using the information provided below.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our Services after changes are posted constitutes acceptance of the revised Privacy Policy.

SMS & MOBILE MARKETING

By providing your mobile phone number and opting into SMS communications, you consent to receive recurring automated marketing and transactional text messages from KA'OIR Cosmetics. These messages may include order confirmations, shipping notifications, account alerts, promotional offers, product announcements, and cart reminders. Consent is not a condition of purchase, and message frequency may vary. Standard message and data rates may apply. You may opt out at any time by replying STOP, and you may request assistance by replying HELP or contacting CustomerService@kaoir.com. Your mobile information will not be shared with third parties for their own marketing purposes without your consent.

ADVERTISING & ANALYTICS

KA'OIR Cosmetics uses third-party advertising and analytics providers including Google Analytics, Google Ads, Meta (Facebook and Instagram), TikTok, Pinterest, Shopify, Klaviyo, and other partners. These services may collect information such as device identifiers, browser information, IP address, website activity, product views, shopping cart activity, and purchase behavior through cookies, pixels, tags, and similar technologies. This information is used to improve website performance, measure advertising effectiveness, personalize content, provide product recommendations, and prevent fraud. You may manage advertising preferences through your browser settings and platform privacy controls.

CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have rights to know what personal information is collected, access personal information, request deletion or correction of personal information, limit certain uses of sensitive personal information where applicable, and opt out of certain data sharing activities. We will not discriminate against individuals who exercise their privacy rights. To submit a request, contact CustomerService@kaoir.com.

DATA RETENTION

We retain personal information only as long as necessary to fulfill orders, provide customer support, maintain accounts, comply with legal obligations, support tax and accounting requirements, prevent fraud, and support business operations. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

PAYMENT PROCESSING

Payments are processed by secure third-party payment providers. KA'OIR Cosmetics does not store full payment card details on its servers. Payment information is handled according to the privacy and security policies of the payment processor used.

SOCIAL MEDIA FEATURES

Our website may include social media features from platforms such as Instagram, Facebook, TikTok, Pinterest, X, and YouTube. These features may collect information such as IP address and browsing activity. Your interactions with these features are governed by the privacy policies of the respective platforms.

INTERNATIONAL CUSTOMERS

If you access our Services from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using our Services, you consent to such transfers.

DATA SECURITY & FRAUD PREVENTION

We implement security measures such as encryption, secure payment processing, access controls, monitoring systems, and fraud detection tools to protect personal information. However, no method of transmission or storage is completely secure.

DO NOT TRACK SIGNALS

Our website may not respond to “Do Not Track” signals due to the lack of a universal industry standard. Users may manage tracking preferences through browser settings and consent tools.

CONTACT US

If you have any questions about this Privacy Policy or our privacy practices, you may contact us at KA'OIR Cosmetics via email at CustomerService@kaoir.com or visit Kaoir.com.