FAQs


Frequently Asked Questions

How do I know when my order has shipped?

Once your order has shipped, you will receive a Shipping Confirmation Email containing:

  • Your tracking number

  • Shipment details

  • A link to track your package

Most orders are processed and shipped within 1–3 business days. Tracking information may take 24–48 hours to update after you receive your shipment confirmation email.

Estimated Delivery Times

United States

  • 5–7 business days after shipment

International Orders

  • 15–20 business days (may vary by destination)

If you have not received tracking information within 3 business days, please check your spam or junk folder before contacting Customer Service at CustomerService@kaoir.com.

What shipping carrier do you use?

KA'OIR Cosmetics ships via USPS (United States Postal Service).

Please note:

  • Delivery dates are estimates and are not guaranteed.

  • Holiday seasons may result in additional transit delays.

  • International delivery times vary based on customs and local postal services.

KA'OIR Cosmetics is not responsible for delays caused by weather, customs processing, carrier disruptions, labor strikes, or other circumstances beyond our control.

How are orders processed?

Orders are processed Monday through Friday, excluding major holidays.

Orders placed:

  • After business hours

  • On weekends

  • On holidays

will be processed on the next business day.

Processing times may vary during sales, product launches, holidays, and other high-volume periods.

What is your return policy?

Due to the nature of cosmetic products and for health and safety reasons, all sales are final.

We do not accept returns, exchanges, or refunds unless an item arrives damaged, defective, or an error occurred during fulfillment.

Please review your order carefully before submitting your purchase.

What happens if my package is undeliverable, refused, or returned to sender?

Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout, including apartment, suite, unit, gate, and house numbers where applicable.

KA'OIR Cosmetics is not responsible for packages that are:

  • Undeliverable due to an incorrect or incomplete address

  • Refused by the recipient

  • Returned to sender by the carrier

  • Delayed due to address verification issues

  • Abandoned or unclaimed by the recipient

  • Stolen

If a package is returned to us, the customer may be responsible for any additional shipping fees required to reship the order. Original shipping charges are non-refundable.

KA'OIR Cosmetics is not responsible for lost orders resulting from incorrect shipping information provided at checkout.

If tracking indicates that your package was returned to sender, please contact CustomerService@kaoir.com for assistance. Also, speak with your local post office for immediate assistance. Reshipment requests are subject to product availability and payment of applicable reshipping fees.

No refunds will be issued for orders returned due to customer-provided address errors, refusal of delivery, or failure to claim the package. We do not issue refunds for shipping paid.

Do you ship internationally?

Yes. KA'OIR Cosmetics ships worldwide to most countries, including APO, FPO, and DPO military addresses.

Please note:

  • International customers are responsible for any customs duties, taxes, VAT, or import fees.

  • Delivery times vary by country and customs processing.

  • Military shipments may take up to 21 days or longer depending on destination.

What payment methods do you accept?

We currently accept:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

  • PayPal installments

All transactions are processed in U.S. Dollars (USD).

We do not accept:

  • COD (Cash on Delivery)

  • Personal checks

  • Money orders

  • Layaway plans

  • Zelle/Cash app


Is my payment information secure?

Yes.

KA'OIR Cosmetics uses Secure Socket Layer (SSL) encryption and industry-standard security protocols to help protect your personal and payment information during checkout.

How is my personal information used?

We respect your privacy.

Your information is collected and used in accordance with our Privacy Policy to:

  • Process orders

  • Provide customer support

  • Improve customer experience

  • Send order updates and promotional communications (where permitted)

For complete details, please review our Privacy Policy.

 

How can I ensure I'm purchasing authentic KA'OIR products?

To guarantee authenticity and product quality, purchase directly from www.kaoir.com.

KA'OIR Cosmetics cannot guarantee the authenticity of products purchased through unauthorized third-party sellers.

Are KA'OIR Cosmetics cruelty-free?

Yes.

KA'OIR Cosmetics products are cruelty-free and are not tested on animals.

Many of our products are proudly manufactured in the United States.

Will the product colors match what I see online?

We strive to display colors as accurately as possible.

However, color appearance may vary depending on:

  • Device settings

  • Screen resolution

  • Monitor calibration

  • Lighting conditions

Product images are intended to represent the actual product, but slight variations may occur.

If you have questions about a specific shade, please contact CustomerService@kaoir.com before purchasing.

Do you offer samples?

At this time, KA'OIR Cosmetics does not offer product samples or sample-size products.

Do you offer wholesale accounts or brand ambassador programs?

We are not currently accepting wholesale applications, reseller accounts, or brand ambassador partnerships.

Please follow our social media channels and subscribe to our VIP list for future opportunities and announcements.

Do you offer promotional or coupon codes?

From time to time, KA'OIR Cosmetics may offer promotional discounts.

Please note:

  • One coupon code may be used per order.

  • Coupon codes cannot be combined.

  • Coupon codes cannot be applied to sale items, bundles, or previous purchases.

  • Price adjustments will not be issued on prior orders.

Subscribe to our VIP list to receive updates on promotions and special offers.

How can I check the status of my order?

For order updates, tracking assistance, or general questions, please contact:

CustomerService@kaoir.com

Please include your order number whenever possible.

What if I receive a damaged, missing, or incorrect item?

If there is a problem with your order, please contact Customer Service within 24 hours of delivery confirmation.

Your email should include:

  • Order number

  • Photos of the item(s)

  • Photos of the packaging and packing slip

  • Description of the issue

Requests submitted after 24 hours may not be eligible for review.

Please inspect your package carefully upon delivery.

Can I change or cancel my order?

We may be able to make changes to an order if contacted the same day after purchase.

Once an order has been processed or shipped:

  • Changes cannot be guaranteed.

  • Orders cannot be canceled.

  • Refunds cannot be issued.

Please contact CustomerService@kaoir.com as soon as possible if assistance is needed.

Fraud Prevention & Order Verification

To protect our customers and business, KA'OIR Cosmetics reserves the right to:

  • Verify payment information

  • Request additional order verification

  • Refuse or cancel suspicious orders

  • Limit quantities purchased

  • Refuse service where fraud is suspected

Any canceled orders will receive a full refund to the original payment method.

Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Product names

  • Images

  • Videos

  • Graphics

  • Text

  • Website design

is the exclusive property of KA'OIR Cosmetics and is protected by United States and international intellectual property laws.

Unauthorized use, reproduction, distribution, or modification is strictly prohibited.

How can I learn more about Keyshia Ka'oir?

Follow Keyshia Ka'oir and the KA'OIR brands on social media for the latest updates, product launches, and business news.

You can also subscribe to our VIP email list for exclusive announcements and promotions.